Shipping policy

Online orders for standard-sized products are shipped at a flat rate of $28.60 around Australia. Over-sized items ship for $38.50 and are only available for delivery within Victoria.

Orders placed before 12pm Monday to Friday will be despatched within 48 hours, product availability pending.

Average delivery time is 3 business days, allowing for up to 10 business days. If you have not received your purchase within this time frame, please contact our office urgently.

If a product is out of stock with out supplier and delivery time is beyond our control, you will be advised by email that the product will be back-ordered, or you may cancel the order.

As a signature is required on delivery, your shipping address should always be attended during business hours.

In the event of a failed attempt to deliver, the AusPost, TNT or Brenniston driver will leave a notification indicating the date and time of the attempt. Please follow the instructions on the notification to pick up or arrange re-delivery within the timeframe specified.

If the order returns to Brenniston as "unclaimed" or "undeliverable", a $28.60 (inc gst) re-delivery fee will be applicable before we send the order out again. Alternatively you may cancel the order and the cost of goods, minus any original delivery fee, will be refunded or credited.

We appreciate your co-operation and ongoing support. 

If you have any questions regarding your delivery, please feel free to contact our Customer Care team at 1300 730 079 or via email at sales@brenniston.com.au.

Shipping rates:

Standard-sized products: $28.60 around Australia

Over-sized products: $38.50 Victoria only

Customer pick up: 

Avoid shipping costs and collect your order directly from our office at 5 Cato Street, Hawthorn East, Victoria. Call Customer Care on 1300 730 079 to arrange pick up between 8am and 4pm, Monday to Friday