Workplace First Aid - Frequently Asked Questions

We’re here to help make your work a safer place.
If you don’t find the answer you’re looking for below, contact Brenniston Customer Care on 1300 730 079 or sales@brenniston.com.au
Workplace First Aid - General questions and answers
Where is Brenniston located?
We're located at 5 Cato Street, Hawthorn East, Victoria and ship all over Australia. Our Sales and Service Team can attend sites in person throughout most of Victoria.
How long has Brenniston been in business?
Brenniston began in 1973 in Richmond, Victoria, and was reinvigorated under a new husband-wife ownership team in 2001. We’re a proud, 100% Australian-owned family business. Our expertise covers a wide range of Australian industry sectors including emergency services, mining, energy, government, retail, construction, defence, and hospitality. We’re the trusted workplace first aid and safety suppliers to government, industry, retailers, hospitality, and emergency services.
Does Brenniston offer workplace first aid training?
No, we don’t offer workplace first aid training. Our expertise is in the design, production and distribution of premium workplace first aid kits and first aid supplies. We also offer an essential range of workplace safety gear including safety glasses, gloves, hard hats and respiratory gear, plus site safety and fire safety equipment.
Is Brenniston an Australian business?
Yes, we’re a 100% Australian-owned family business. We care deeply about Australian products and keeping Australian workers in work, and we care about being on your doorstep.
Are Brenniston first aid kits made in Australia?
Yes, every Brenniston Workplace First Aid Kit, Clean-Up Kit, Hygiene Kit and Module is proudly designed and made on site at our headquarters in Melbourne, Australia. This ensures our kits meet Australian workplace regulations, are quality controlled, support local industry and promote economic self-sufficiency. Brenniston is authorised to manufacture workplace first aid kits under Australian Register of Therapeutic Goods (ARTG) Licence ID 145972.
Every Brenniston Workplace First Aid Kit is proudly designed under the guidance of the national First Aid in the Workplace Code of Practice
Workplace First Aid - Ordering and Account questions and answers
How do I place an order?
What's the difference between a Brenniston Trade Account and an Online Account?
A Brenniston Trade Account requires an application and assessment process. Once approved, a Trade Account allows you to place orders by email, phone, with a Rep or online, and pay for your goods on invoice.
A Brenniston Online Account is available to anyone wishing to purchase from our website. An Online Account allows you to log in, check previous orders, secure billing details, retain delivery addresses and track orders. Payment is by credit card UNLESS you have an existing Brenniston Trade Account. If this is the case, tick the "Existing Trade Account" box in the Payment window during Check Out. An invoice will be sent with the goods.
How do I apply for a Brenniston Trade Account?
Simply download our Brenniston Trade Account Credit Application Form here and email the completed form to accrec@brenniston.com.au. We will assess your application and respond accordingly. Brenniston Trade Account terms are 30 days from invoice.
If you have a Brenniston Trade Account and wish to order online, simply tick “Existing Trade Account” in the Payment window and an invoice will be sent with the goods.
Do I need an existing Brenniston Trade Account or Online Account to order online?
Not at all. You don’t have to log into any account to order online. Simply add your workplace first aid kits and supplies to the cart and pay at check out as a guest.
What if I need to change the password on my Brenniston Online Account?
Once you log in to your Brenniston Online Account, you can change and update the settings including a new password. We’re unable to see your password, so please keep a record for yourself. It’s all quick and easy.
What if I’ve lost the password to my Brenniston Online Account?
On the Login page, you’ll see a “Forgot your password?” link. Click and you’ll be taken to a page that asks for your Brenniston Online Account’s email address. Submit the email address and an email will be sent to you to reset your password.
Can I add a purchase order number to my online order?
After you’ve added your first aid kits and supplies to the cart, you can view your Total Order with one click. At the bottom of your Total Order you’ll see a panel to add a special note before clicking to check out. Add your purchase order number in this panel and we’ll include it with your order confirmation email and packing slips.
Can I change my order?
Yes, if your order hasn't already left our warehouse. Please contact us and we’ll be happy to change your order. Orders that have already been despatched cannot be changed.
Can I cancel my order?
Yes, if your order hasn’t already left our warehouse. Please contact us and we’ll be happy to cancel your order. Orders that have already been despatched cannot be cancelled.
Do you provide discounts for bulk orders?
We can provide tailored pricing for carton-quantity orders on a case-by-case basis.
Can I pick up my order from you directly?
If you’re in Melbourne, you can save on standard shipping fees by picking up your order from us at 5 Cato Street, Hawthorn East, Victoria. Just click the Pick Up In Store button before you complete your order. We’ll contact you when your order is ready to pick up, usually within 48 hours during the week. We’re open for pick up 8.00am to 4.00pm, Monday to Friday.
What payment methods do you accept?
We accept Visa and Mastercard. Brenniston Trade Account customers can also pay by direct deposit, EFTPOS or cheque.
Are my credit card details safe when I order online?
Our shopping cart includes 128-bit SSL to keep your information secure – the same level of encryption used by large banks around the world. Our servers are certified Level 1 PCI DSS compliant and never store any credit card information entered by a customer.
How do I get a tax invoice?
Your tax invoice is generated once your goods are picked, packed and despatched, and a hard copy is included with your delivered goods. Please call, email or chat online with us if you require a tax invoice prior to your order being delivered.
Workplace First Aid - First Aid Kits and Supplies questions and answers
What are Brenniston National Standard Workplace First Aid Kits?
We introduced the Brenniston National Standard Workplace First Aid Kit range in 2013 to raise the benchmark in workplace first aid kit quality and compliance. The Brenniston National Standard is our commitment to quality and gives you peace-of-mind when choosing the right first aid kit for your workplace.
Under the Brenniston National Standard:
- Every Brenniston workplace first aid kit is designed to the guidelines of the Australian Work Health and Safety Act Code of Practice, ‘First Aid in the Workplace’
- Every Brenniston workplace first aid kit is made on-site in Melbourne, ensuring stringent quality control
- Every Brenniston workplace first aid kit comes under our Australian Register of Therapeutic Goods Licence ID 145972
- Every Brenniston workplace first aid kit is produced by Brenniston, a 100% Australian-owned family business
What items go into a Brenniston workplace first aid kit?
The contents of a Brenniston workplace first aid kit varies according to its type, size and intended purpose.
At a minimum, all Brenniston first aid kits provide first aid applications for injuries including:
- cuts, scratches, punctures, grazes and splinters
- muscular sprains and strains
- minor burns
- amputations and/or major bleeding wounds
- broken bones
- eye injuries
- shock
Other determinants include:
- the nature of work being carried out at the workplace (eg. administrative, construction, food processing)
- the nature of the hazards there (eg. low, medium, high risk)
- the size and location of the workplace (eg. multi-level, remote)
- the number and composition of the workers and others at the workplace
All Brenniston first aid kit contents follow the recommendations found in the First Aid in the Workplace Code of Practice, under section274 of the Work Health and Safety Act.
Where can I find the contents list for my Brenniston first aid kit?
Each first aid kit has its own product page with description, specifications, workplace compliance and kit contents list. Click to open the kit contents list, which can be downloaded as PDF to re-order and email through, or simply use it as a kit contents checklist. Individual items can also be quickly and easily re-ordered by clicking from the list, to ensure you remain compliant.
Do your first aid kits meet state requirements?
The short answer is: our first aid kits follow national guidelines rather than state requirements. The national guidelines generally go over and above individual state requirements.
The longer answer is: our first aid kits are designed to adhere to the guidelines recommended in the First Aid in the Workplace Code of Practice, approved under section 274 of the Work Health and Safety Act (WHS Act). The Code provides practical guidance on how to achieve the standards of work health and safety required under the WHS Act and the Work Health and Safety Regulations.
The WHS Act aims to nationally harmonise work health and safety laws so that all workers in Australia are provided with the same standard of health and safety protection, regardless of the work they do or where they work.
Why do I need items in my first aid kit that are never used?
Under Australian work health and safety laws, a person conducting a business or undertaking (PCBU, usually the employer or entity) has a primary duty of care to ensure the health and safety of workers while they are at work, and of others who may be affected by the carrying out of work, such as visitors.
This duty of care includes provision and accessibility to a suitable workplace first aid kit that accommodates a wide range of first aid incidents or emergency situations, even if they may never occur. So you might not use every item in your workplace first aid kit... or that very item may one day save a life.
Do you sell other brands of first aid kits?
No. We only sell Brenniston first aid kits.
Can I keep an adrenaline auto-injector / asthma inhaler / paracetamol / other medications in my workplace first aid kit?
In most Australian states, work health and safety regulations recommend that standard medications be excluded from workplace first aid kits because of the potential health risks to some people.
But life-saving medication, such as asthma relievers (eg. Ventolin) and adrenaline auto-injectors (eg. EpiPen), may be kept if a trained first aider can either assist a person with taking it, or administer it to them.
Personal prescription and over-the-counter medications other than mild analgesics (eg. paracetamol) and non-steroidal anti-inflammatories (eg. aspirin, ibuprofen) should never be kept in a workplace first aid kit.
What's the difference between date of manufacture and date of expiry?
The medical devices regulation now allows either "manufacture" or "expiry" dating for most non-sterile products like bandages and some cotton consumables, as their functionality is not expected to be affected by ageing if they are kept in the recommended storage conditions, ie. unopened, clean, dry, away from direct sunlight.
Dispose of and replace any product if it is five years past the "manufactured" date. A liquid product should be disposed of and replaced three years from the "manufactured" date, if an expiry date is not present.
Dispose of and replace any product if the "expiry" or "use by" date has passed.
Learn more about first aid symbols here.
Where do I find the batch code on a first aid item?
Batch codes, or LOT numbers, identify a batch of products made under the same conditions and at the same time. They're used for traceability, recalls, or quality assurance in case of product defects, and are found on the individual item packaging and often the outer packaging as well, depending on the manufacturer.
Learn more about first aid symbols here.
Workplace First Aid - Kit Servicing questions and answers
Can someone come to my workplace and service my first aid kit?
We can arrange for a complete workplace first aid kit service in Melbourne Metro and most regional Victorian areas. Brenniston Service Representatives will attend your workplace and check for compliance, expired and missing stock, and recommend a regular replenishment schedule. Your Service Rep will then either prepare a quote for what's needed, or place an order for the required supplies on your behalf, which will be shipped to your workplace ready for you to replenish your kit, first aid room or supply cupboard.
If you choose, we will donate your unserviceable first aid stock to Medical Pantry, which rescues and delivers medical supplies to underserved communities around the world.
A minimum $16.50 (inc. gst) service fee applies for site attendance. Contact Brenniston Customer Care on 1300 730 079 to arrange an appointment, or submit an online query here.
Are Brenniston Service Representatives available for face-to-face consultations all around Australia?
Our in-person Brenniston Service Representatives are based in Victoria and are able to attend workplaces across most of the state. If you're located interstate, it's easy to self-service by using the Contents List/Re-order Form that came in your original first aid kit, or download it from the product page on our website.
To learn more, click How to self-service your workplace first aid kit.
What should I do with expired or damaged first aid supplies?
Expired or damaged first aid applications like creams, lotions and gels should be emptied and disposed of into general waste, and containers recycled if possible. Adhesive dressings, ice packs, dry dressings and bandages can be offered to animal shelters or wildlife rescues.
If you've chosen to give expired or damaged supplies to your Brenniston Service Representative, they will be brought to our warehouse and collected by one of our charity partners for distribution to communities in developing countries where WHS regulations are less stringent and supplies are urgently needed.
How do I know my AED (defibrillator) is ready for an emergency?
Regular inspections will ensure your defibrillator is always ready for a life-saving emergency.
AED batteries must be replaced in accordance with the manufacturer's guidelines or after a rescue event. Pads must be replaced after use, or if packaging has been accidentally opened or tampered with, or once their expiry date has been reached (whichever comes first).
However, your AED (defibrillator) unit does not require servicing or replacement, as long as the service light is flashing ready for use, the unit is undamaged and weather-protected, and the manufacturer's requirements are always followed.
If the unit does appear faulty, eg. is beeping when pads and battery are within expiry, contact us to perform checks as recommended by the manufacturer. If necessary, we will arrange to return the unit to its manufacturer (if supplied by Brenniston).
AED inspections are easily self-managed, or may be carried out by your Brenniston First Aid Kit Service Representative. Download a Defibrillator Inspection Checklist here.
What do I do with expired AED batteries and pads?
Just like all household and consumer batteries, AED batteries (and PadPaks with built-in battery) cannot be disposed of into landfill bins. Most major local supermarkets and council depots accept batteries for recycling, or look up your nearest EcoBatt collection station.
Dispose of AED pads in landfill/general waste bins, ideally snipping the wires off first.
Workplace First Aid - Shipping and Delivery questions and answers
Do you ship internationally?
No, we only ship within Australia via our own delivery driver, TNT or Australia Post.
What are the shipping costs?
Online orders for standard-sized products are shipped at a flat rate of $28.60 around Australia. Over-sized items ship for $38.50 and are only available for delivery within Victoria.
Can I add a second email address at checkout for fulfilment notification?
No, you cannot add a second email address at checkout for fulfilment notification. Order confirmation and fulfilment notifications go to a single email address.
How long will my order take to be delivered?
We aim to despatch online orders within 48 hours when placed between 8am and 12pm, Monday to Friday, product availability pending. Average delivery time is three business days, allowing for up to 10 business days, depending on where you are in Australia.
How can I track my order ETA?
After your order is dispatched, you’ll receive a shipping confirmation email that contains your tracking information. If for any reason your tracking number doesn’t work, please reply to the email and we’ll assist you.
What if my order is lost or damaged?
We’ll replace goods that have been damaged in the shipping process. Please take photographs of the items as you found them in the packaging, contact us as soon as you discover the damage by email at sales@brenniston.com.au and reference your web order number/invoice number.
Please contact us if your order does not arrive within 10 business days of receiving our shipping confirmation email. We’ll firstly make inquiries with our carrier, which includes checking for a Proof of Delivery document. Once we verify that the goods have been lost or withheld by the carrier, we’ll send you a replacement order as soon as possible.
Why is an item missing from my order?
We are proud to exclusively employ humans in our small family business, even when they make mistakes! We apologise if an item is missing from your order - it could be due to a pick/pack error or a back order. Please check your invoice and notify us within 7 days. We will remedy the situation as soon as humanly possible.
What if I’ve received the wrong goods?
Goods should be checked as soon as possible after delivery. Notice of discrepancies or returns must be made to our office within 7 days of delivery. Goods must be unused and in the same condition they were sent. Call Brenniston Customer Care on 1300 730 079 within 7 days of receiving the goods.
What’s your return policy?
Goods may be returned within 7 days of receipt if they are unopened, unused, undamaged and approved by our office for refund. Return shipping is at the customers' expense.
You’re entitled to a remedy if a product fails to work or do what was described. Depending on the nature of the fault, if a product is faulty you’re entitled to a repair, replacement or refund.
Shipping expenses will only be refunded if the goods are faulty or don’t match your order.
What if I have another workplace first aid question?
We strive to make your work a safer place. We’re all about Australia’s workplace first aid. If you have an additional workplace first aid question, contact Brenniston Customer Care on 1300 730 079, email sales@brenniston.com.au or jump on our Live Chat Monday to Friday, 9.00am to 9.00pm.